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Executive Certificate in Managing Customer Relationship
USD 35
USD 19
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Executive Certificate in Managing Customer Relationship

Unlock the art of crafting compelling customer relationships and drive business success through our transformative course on Customer Relations.

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Accreditation & Certification

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Expert instruction

Interactive Lectures

Face-to-Face Webinars

Practical Case Studies

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Self-Paced

Progress At Your Own Speed

Start and Finish Anytime

Reset Deadlines

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02 Weeks

2 - 4 hours per week

Chance to Finish Early

Extend Beyond Deadlines

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USD 19

24/7 Tutor Support

Verifiable Certificate

CPD Credits

Program overview

Strategize to manage your customers and increase brand loyalty by ethically employing CRM strategies that build upon customer loyalty and retention while minimizing customer acquisition costs.

The course aims to prepare a learner to understand and implement custom strategies based on marketing insights and business operational considerations while upholding customer trust.

Instructional Approach:
  • The course lectures explain the concepts and their underlying principles and then connect them with real-world scenarios.
  • Micro-assignments and in-lecture quizzes elevate your ability to simultaneously test and apply what you have learned. 
  • Case studies and readings provide practical perspectives on the concepts discussed and help you put the learning into action, allowing you to gain substantial takeaways from the course. 

Enroll now to gain invaluable insights, practical skills, and strategies to excel in managing customer relationships and propel your career to new heights in the dynamic world of customer-centric business management.

Skills this course bring:
  • Customer Relationship
  • Customer Retention
  • CRM Strategies

Learning Units

Unveil the valuable lessons and practical skills that you'll gain throughout this course.

The course aims to familiarize the learner with identifying and managing opportunities and challenges, leading to maintaining a better profitable relationship with customers. The course is designed to offer an overall overview of the process intricacies of managing the complex structure of business customers as a group.

After the successful completion of this lecture, you will be able to:

  • Understand the dynamics of customer relationship management.
  • Explain the economics of loyalty and customer acquisition cost.
  • Explore privacy concerns and data management strategies.
  • Understand Customer segmentation and profiling.
  • Explore Strategies for building and maintaining customer relationships.

What you will learn

The learner will be able to achieve the following;

  • Understand the Dynamics of Customer Relationship Management.
  • Explain the Economics of Loyalty and Customer Acquisition Cost.
  • Explore Privacy Concerns and Data Management Strategies.
  • Understand Customer Segmentation and Profiling.
  • Explore Strategies for Building and Maintaining Customer Relationships.

 

MEW School of Leadership is a leading global online business school offering fully accredited, self-paced, flexible and assignment-based;

  • Accredited Online Degrees, 
  • Pathway Programs Master's and Bachelor's levels,
  • Short Certified CPD Courses,
  • UK University progress UG and PG Diplomas, 
  • Executive & Corporate Training.

in management, administration and professional areas via blended and online learning models. We are one of the top schools for Online MBA, Masters Degrees, Executive Education, Corporate Training and much more. MEW School of Leadership is transforming Leadership thought and practice in the UAE, UK and beyond."

MEW School partners with world's best universities and awarding bodies to bring accredited an globally recognised qualifications at your class or screen. 

MEW School of Leadership FZ LLE is registered in the United Arab Emirates, under License No. 18827/2024.

Learning Formats

Learning formats with MEW School of Leadership depend on the degree program chosen. The specific learning format for this program is mentioned above on this page. MEW School of Leadership delivers the program learning in the following formats.

Fully Online Format

In this format, all learning occurs online through our MEWBook Learning Portal. Learning and assessment are conducted entirely within the portal, where you manage your journey using online tools, settings, and support.

Blended Format

This format combines learning through the MEWBook Learning Portal with live, in-person webinars. You receive both in-portal support and opportunities to interact with our tutors and program managers. Certificates are available online and in print (additional charge may apply).

Hybrid Format

The hybrid format includes learning through classroom sessions, the MEWBook Learning Portal, or live webinars, depending on the program. Support is provided through all available channels throughout your learning journey. Certificate details vary by program; please consult the program information page.

Classroom Format

This format involves fully classroom-based learning with both learners and instructors physically present. Comprehensive support is available both within and outside the portal. Learning materials are accessible in the classroom and on the portal for future reference.

Whether you are looking to accelerate your career, earn a degree, or learn something for personal reasons, HomeGrad has the courses for you.

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Shine in your league, outclass peers and showcase the new YOU. Show your acclaimed certificate on LinkedIn and other social media, and take pride in your achievements with MEW School of Leadership.

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